Returns & Exchanges
At BOOX EURO Shop, we want you to be fully satisfied with your E-Ink devices; if you are not, you can return your items within 30 days of delivery for a refund or exchange. All returned products must be in their original packaging with all accessories included to ensure a smooth processing experience.
Initiate Your Return
Contact our customer support team via the online portal or email to request a Return Merchandise Authorization (RMA) number within 30 days of receiving your order.
Prepare the Package
Securely pack your BOOX device in its original box, ensuring all cables, styluses, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided return label or ship the package to our European distribution center using a trackable shipping service for your protection.
Receive Refund or Exchange
Once our technical team inspects the device for quality assurance, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing